Refund policy

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at thetrendsettershaven24@gmail.com. Please note that returns will need to be approved before being sent back.

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at thetrendsettershaven24@gmail.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    If an exchange is requested but the item is unavailable, store credit will be issued via email.

     

    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at thetrendsettershaven24@gmail.com.

    RETURNS FOR STORE CREDIT MUST MEET THESE REQUIREMENTS:

    1. Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, soiled, and without clothing tags. Items must be in a condition suitable for resale. 

    2. Merchandise must have all tags, including any hangtags attached.

    Any merchandise marked "Final Sale" cannot be returned

    ***Non-returnable merchandise include: sale products, and all items with hygienic strips. 

    3. We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, the smell of fragrances and smoke.

    4. Customer is responsible for shipping fees (unless free returns apply)  to send the order back to TRENDSETTERS.

    5. Shipping fees are non refundable.

    6. TRENDSETTERS diligently inspects all items before shipping; therefore, damaged merchandise is unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.

    **Please include your original packing slip so we know who you are. If you've misplaced your packing slip no worries, you may enclose a note with your full name and order number. PLEASE indicate if you would like to exchange an item for a different size, color, or item(s). If an exchange is not indicated or the size you're requesting for the exchange is unavailable a merchandise credit will be issued in the form of a gift card sent via email.  

    Contact

    For all questions regarding returns, refunds, or exchanges: email thetrendsettershaven24@gmail.com